Shipping Policy


Smoothtrue llc you agree to the following terms, conditions, and general policies:

Estimated 3 - 5 days Europe, 14 - 30 days Italy to US, and 9 - 30 days Asia, Mexico & Australia free trackable shipping.
***Specialty Items 1 to 3 business days for process and 3 to 5 weeks shipping.

International Shipping taking 1 + weeks for international shipping with Tracking
We do not sell, exchange or rent any of your personal data. We use your email address only to confirm your orders, process your purchase, provide shipping notification.
We strive to protect your privacy by using the latest security measures on our website, to ensure that your information is not lost or stolen. Our shopping cart employs SSL (Secure Socket Layer) and encryption to protect you.
ALL SALES ARE FINAL ONCE THE MERCHANDISE HAS BEEN SHIPPED, WITH THE FOLLOWING EXCEPTIONS: The merchandise received does not match the merchandise listed on the invoice.
The merchandise received is defective. The merchandise received has been damaged in shipping. Please note that any damage which occurs during shipping is the responsibility of the carrier, NOT the responsibility of . Please smoothtrue llc check your shipment immediately to ensure that no shipping damage has occurred. If the item(s) has been damaged in transit, you must contact the shipper to determine the proper return procedures.
In the event that the merchandise is defective or the wrong merchandise was shipped, please obtain a Return Authorization using the following procedure: Contact smoothtrue llc. using the information provided on our contact page to obtain a Return Authorization Number. All items must be shipped prepaid via United States Postal Service, UPS or Federal Express no later than 20 days from the invoice date. The RA number must be clearly marked on the outside of the package near the customer's address. All merchandise returned must be 100% good shape.
Multiple item orders and/or back orders may be shipped separately and on different days. In the event that an order contains an item that is currently unavailable, the customer will be notified as soon as possible. The customer has the option to receive a full refund or wait for the product to be shipped.