Whether you are looking for a bag to carry everyday essentials, or a day bag for a weekend getaway, this versatile tote has something for you. This tote is made from a smooth but sturdy natural leather that is durable yet comfortable to carry. The top zipper closure ensures that it remains secure and will not open accidentally. The interior zip pocket provides convenient storage for small items. With a wide top handle and a shoulder strap, this tote makes it easy to carry when needed.
Your Estimated Shipping Time is 3 to 4 Weeks
Refunds and Returns
Refunds and Returns
What you need to provide:
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. (Optional) Tracking number of the item. If asking for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
A. Contact SmoothTrue customer service.
B. Send photos/videos of the damaged product and screenshots of dispute.
Please note that:
The money will be refunded to the original payment channel (PayPal or credit card).
Cases that SmoothTrue makes refunds:
1. Damaged Products
If the arrived product is damaged, SmoothTrue offers a full refund.
2. Incorrect or Missing Products
SmoothTrue has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund:
Product with the wrong color, size, etc
Product with a missing component
Please note that:
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
3. Products Out of Stock
SmoothTrue offers a full refund if the product is out of stock. We will notify you and make the refund.
4. Products Unable to Ship
SmoothTrue offers a full refund if the product can not be shipped. Due to the limited transportation, some products do not have proper shipping option. We will notify you in time and make the refund.
5. Delayed Orders
SmoothTrue offers a full refund if the order delays. It will be counted from the date that the package leaves the warehouse.
In normal circumstances, more than 30 days.
In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.
In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, SmoothTrue will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa, SmoothTrue will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, SmoothTrue will not refund you.
6. Cancel Orders
SmoothTrue offers a full refund if the order cancels before the product is shipped. But we will not offer a refund if the following circumstances exist:
POD order. We will not refund you for the product is customized.
7. Missing Packages
SmoothTrue offers a full refund if the package is missing during the delivery.
8. Other Conditions
After 30 days, we don’t support refunds.
Cases that SmoothTrue does not make refunds:
1. Order Delivered
SmoothTrue will not offer a refund or resend if the tracking info shows ‘order delivered.’
2. Package Unclaimed
If the package is unclaimed, it will be destroyed by the local carrier within 48 hours.
3. Tracking Information Alert
SmoothTrue will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
1. Expiration Date of Raising Dispute
You can raise a dispute within 30 days from the date you place the order.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
2. Dispute Denied
The following disputes will be denied.
SmoothTrue will deny your dispute if the order status is closed.
No Tracking Info
SmoothTrue will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
SmoothTrue will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, South Africa, the overseas territories and overseas island areas;
SmoothTrue will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
SmoothTrue will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
SmoothTrue will deny the disputes caused by the following reasons:
a. Shopper does not like the product.
b. Item doesn’t match the listing description, such as inaccurate measurement.
c. Product smells unusual.
SmoothTrue does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
You need to return the product within 10 days after receiving it.
The product is in good condition and does not affect the secondary sales.
You need to pay the shipping cost.
You can only return the product to SmoothTrue.
If you’ve returned the product, please send the tracking number to our customer service.
Smoothtrue llc you agree to the following terms, conditions, and general policies:
Estimated 3 - 5 days Europe, 14 - 30 days Italy to US, and 9 - 30 days Asia, Mexico & Australia free trackable shipping.
***Specialty Items 1 to 3 business days for process and 3 to 5 weeks shipping.
International Shipping taking 1 + weeks for international shipping with Tracking
We do not sell, exchange or rent any of your personal data. We use your email address only to confirm your orders, process your purchase, provide shipping notification.
We strive to protect your privacy by using the latest security measures on our website, to ensure that your information is not lost or stolen. Our shopping cart employs SSL (Secure Socket Layer) and encryption to protect you.
ALL SALES ARE FINAL ONCE THE MERCHANDISE HAS BEEN SHIPPED, WITH THE FOLLOWING EXCEPTIONS: The merchandise received does not match the merchandise listed on the invoice.
The merchandise received is defective. The merchandise received has been damaged in shipping. Please note that any damage which occurs during shipping is the responsibility of the carrier, NOT the responsibility of . Please smoothtrue llc check your shipment immediately to ensure that no shipping damage has occurred. If the item(s) has been damaged in transit, you must contact the shipper to determine the proper return procedures.
In the event that the merchandise is defective or the wrong merchandise was shipped, please obtain a Return Authorization using the following procedure: Contact smoothtrue llc. using the information provided on our contact page to obtain a Return Authorization Number. All items must be shipped prepaid via United States Postal Service, UPS or Federal Express no later than 20 days from the invoice date. The RA number must be clearly marked on the outside of the package near the customer's address. All merchandise returned must be 100% good shape.
Multiple item orders and/or back orders may be shipped separately and on different days. In the event that an order contains an item that is currently unavailable, the customer will be notified as soon as possible. The customer has the option to receive a full refund or wait for the product to be shipped.